Fort Group Wooden Kitset Garden Sheds Australia & NZ Customer Care & Service Policy
Fort Group takes pride in providing excellent customer service and satisfaction, whether you are a new or returning customer, the Fort Group customer team can guide you to the answers you are looking for. We’re here to help you!
Fort Group has a mission to give joy, to inspire, to motivate and to encourage you to just do that. We inspire to create a centre of inspiration where you can create a space to share projects be inspired by other customers ideas and create a shed that showcases your interests.
Fort Group Customer Charter
What can you expect from our Customer Service team? When you are happy, we are happy!
If you have any issues at all, we can help you solve them. Just send us an e-mail and we will quickly respond. We are committed to providing our customers with a positive experience in every interaction that they have with us.
Here is how we do this on a daily basis:
- We make it as easy as possible for you to find the perfect products for your home
- By providing a fantastic customer service
- Providing a secure, easy-to-use online service
- Responding to suggestions from customers on how we can improve our site
- By being courteous and professional at all times
- Ensuring consistency in our responses and the information we provide
- Listening to our customers and taking all issues seriously
- Apologising when appropriate and not being afraid to acknowledge when we have messed up
- Responding to every email we receive, providing helpful and timely responses
- By going the extra mile – always asking what else can I do? and how can I do more?
- Delivering on our promises
What you can expect from us:
- Courteous, professional and enthusiastic staff who will greet you in a friendly way
- Staff with the knowledge, authority and responsibility to deal with your enquiries or to be able to refer you to the right person
- A solution-oriented focus when dealing with your questions and a commitment to working with you
- Confidentiality and respect for your privacy
- All emails receiving a prompt response in line with our standards
- Clear and accurate information, and an easy-to-use service
- A happy and enjoyable shopping experience
What if something goes wrong?
Our friendly service team is here to help you during our regular business hours, from 7am to 4.30pm Monday to Friday. At Fort Group, we value our customers and ensure that you can find the answers you are looking for