Delivery

Shipping, Delivery and Returns:

Please contact us for a quote to ship to your address.

Fort Group use a range of freight company’s to get the product to your location as economical and carefully as possible.

* For all country and remote areas we will happily freight to you, please contact us if you have any queries.

Collection from our depot in Sydney AU or Nelson NZ is available or if you wish to arrange your own transport.

Delivery

Important, you must read, understand and agree to the instructions when you receive the delivery of your shed. We will quote the delivery cost for your state.

• Kitset shed  and cabins are delivered on a large truck, so check your property for access.
• Large Kitset cabins need to be delivered with a forklift  or hiab,  hand unload isn't normally an option with the bigger kits.  Talk to us about your delivery requirements.

Our quoted price includes GST and unless otherwise stated are to be hand unload with assistance from purchaser.  On occasion in extremely remote areas where the freight service is minimal the purchaser may be required to collect from a central freight hub.

Do I have to sign for my order? Yes, a signature is required for all deliveries.

Home or Commercial Premises.  Fort Group can deliver to either a Home or Commercial address, however a commercial address is the preferred option. Freight companies often charge higher rates for Home Deliveries, Cabins can also be collected from an arranged freight depot of your choice. 

What happens if I received my order damaged?  Please check the load promptly on arrival for any breakages.   Please contact ask@fortgroup.net with a photo of the damage and await further communication. We will do our best to remedy this for you.

How long will it take for my order to arrive?

Upon your order being processed a tracking number will be sent with your invoice/sales confirmation to enable to track the status of your order.

Delivery to any destination in New Zealand or Australia will be by a Freight Company. Please allow 3 – 20 business days for delivery. We can give you an estimated time of arrival based on your location, A dispatch email will be sent when the goods are dispatched. We will keep you updated at every step during order fulfillment.  If there is a particular timeframe or day you require the cabin, we will work with you to fulfill your requests.

Freight Concerns

Sometimes freight can go astray and become lost- it happens! We are here to help, in the unlikely event that this occurs, give our great customer service team a call or email ask@fortgroup.net with your tracking number and will chase this down with our freight partners, we do the leg work for you to resolve any issues. If your products arrive in a damaged condition please let us know. If you are signing for the products please note the damage when signing. In all instances of damaged products please take a photograph and send to us along with tracking/reference number to ask@fortgroup.net to make this right.